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May
4
Graphics Design Update May 2021
Posted by Sophie G on 04 May 2021 09:09 AM

To create memorable gifts, quickly, easily and with that personal touch, we have added new design templates to our collection!

Hello Baby! Look out for the newborn greeting cards and our newborn announcement cards, to share the arrival of your little bundle of joy.

Show your Mum or Grandma how loved she is with our 17 new wood print stand designs. Suitable for Mother’s Day, Mum/Grandma’s birthday or just a simple thank you gift. This month we have also added the designs to our cutting boards and mug range. All projects can be customised, so you can create the perfect personalised gift.

As always, if something is not quite right or you have any suggestions please let us know. We love to hear your feedback to improve our website and templates. Email us at inspiration@photobooksexpress.com.au.

 


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May
3
Production Update May 2021
Posted by Sophie G on 03 May 2021 02:00 PM

April was another busy month for us here in Production with lots of orders in the lead up to Mother’s Day.

We have seen an increase in orders for Ceramic Coasters, Kitchen Utensils and some of our other photo gifts like Mugs and Makeup Bags. It’s been great to see all of your Mother’s Day orders coming through and we hope she loves her gift as much as we loved creating it.

The Printing Team have been busy trialling out some new paper options for our photobooks which we are very excited to introduce soon. We are in the final stages of trials so stay tuned for an update very soon!

We also have a new product on the way which will be launching within the next couple of weeks so keep your eyes peeled.

This month the Production Team will be heading out to go bowling for our staff activity, we will keep you posted on who wins!


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May
3
Customer Support Update May 2021
Posted by Sophie G on 03 May 2021 01:59 PM

We have been very busy in Customer Support assisting customers with Mother’s Day related enquiries. We have seen a huge increase in Live Chats since we introduced our new Live Chat system last month. We’ve loved chatting with our customers and assisting them with placing their Mother’s Day orders. Every time you Live Chat with us there is a live person on the other end assisting you.

With restrictions having been eased in Victoria we have had a few staff members return to the office. It’s been great seeing everyone in person again.

We have launched an exciting new offer for new customers where they can receive $10 off their first purchase by signing up and creating an account with us. If you have any friends and family who have been meaning to get started on creating some photobooks, now is the time to join!

We are always looking to improve our customer’s experience so if there is anything you think we could be doing better please let us know by emailing business@photobookshop.com.au .


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Apr
1
Production Update April 2021
Posted by Sophie G on 01 April 2021 02:16 PM

March has been another busy month for Production with new printers and machinery to train staff on and lots of orders to keep us working hard.

Last month we saw an increase in orders for Canvases and Acrylic Prints which was great to see. We love that our customers are decorating their walls with their special photos.

We are also gearing up for another busy month with Mother’s Day just around the corner. We are hoping to see a lot of special presents for Mums and mother figures. Our Mother’s Day Themed Mugs or engraved Cutting Boards have been most popular.

This year our Mother’s Day cut-off will be Sunday 25th April for orders to be delivered prior to Mother’s Day on Sunday 9th May. All orders will be shipped from our warehouse in Melbourne so if you live in a remote area we recommend selecting express shipping or ordering prior to this date to allow more time for delivery.

We will be celebrating with a special Easter lunch for our staff and we hope everyone has a wonderful Easter long weekend!


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Apr
1
Customer Support Update April 2021
Posted by Sophie G on 01 April 2021 02:15 PM

This past month we have been busier than ever with the launch of our new Live Chat feature!

We now have a small green chat icon available on every single page on our website, including the online designer. This means you can now chat with us at any stage of creating your project, we are just one click away! The Live Chat feature is available during our usual support hours, Monday to Friday 9:00am – 9:00pm and on Saturdays 10:00am – 5:00pm.

We have noticed a huge increase in customers live chatting with us. We love this new feature as we find we can usually solve most of your queries straight away.

Our Customer Support Team will be taking a well-earned break over the Easter weekend and will be closed from Friday 2nd April (Good Friday) and reopen on Tuesday 6th April.

We look forward to another busy month in the lead up to Mother’s Day!

We are always looking to improve our customer’s experience so if there is anything you think we could be doing better please let us know by emailing business@photobookshop.com.au .


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